Terms of Service

Bloomday · Effective 9 October 2026 · Last updated 9 October 2026

These Terms are an agreement between you and Bloomday Technologies ("Bloomday", "we", "us"). They apply when you use bloomday.io and the Bloomday service. When you create an account or place an order, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use Bloomday.

Bloomday Technologies is a business name registered in Australia. The business is operated by a sole trader. Contact: bart@bloomday.io.

1. The service

1.1 Bloomday helps businesses get short-form marketing videos. You tell us about your business and your products. You place orders for videos. We plan and make the videos with AI tools and our team. We deliver the videos to you, and we analyse how they perform.

1.2 If you connect a social media account, such as TikTok, you can ask us to publish videos to that account. Section 10 explains how this works.

1.3 Bloomday is for businesses. You must be at least 18 years old. You must have the authority to act for the business that you set up in Bloomday.

1.4 We may change, add or remove features. If a change has a material effect on an order that you already placed, we tell you first.

2. Your account

2.1 Give us true and complete information, and keep it up to date.

2.2 Keep your sign-in details safe. You are responsible for activity in your account. If you think someone else used your account, tell us immediately.

3. Information and materials you give us

3.1 You keep all rights in the information and materials you give us. Examples: product details, photos, footage, logos, scripts and reference videos.

3.2 You give us permission to use these materials to make, deliver, publish and analyse your videos. This permission is non-exclusive and worldwide. It ends when you delete the materials or your account, except as section 7 and our Privacy Policy describe.

3.3 You confirm that:

• you have the rights to the materials you give us, and our use of them as these Terms describe does not infringe the rights of another person;
• each person who appears in your materials, or who you ask to present in a video, has given consent to appear; and
• the facts you give us about your products are true. This includes prices, features, results and claims.

3.4 We make videos from the facts you give us. We do not check that your product claims are true. You are responsible for them.

4. Acceptable use

Do not use Bloomday to make or publish content that:

• is unlawful, misleading or deceptive, or infringes the rights of another person;
• promotes products or services that the law, or the rules of the platform you publish to, does not allow;
• breaks the terms, community guidelines or advertising rules of a platform you publish to, such as TikTok; or
• uses the image or voice of a person without their consent.

Do not try to get unauthorised access to Bloomday, interfere with its operation, or copy it. We can refuse an order, or remove content, that breaks this section.

5. Orders, payment and refunds

5.1 You buy videos by placing an order. There is no subscription. The price of each video is shown in US dollars before you submit.

5.2 You pay from your Bloomday balance. You add money to your balance with a payment method that we agree with you.

5.3 When you submit an order, you authorise us to charge the order total. We hold this amount from your balance. Our team then checks your order. We charge the held amount only when our team confirms the order. If we cannot confirm it, we tell you what to fix. You can fix it and submit again, or cancel. If you cancel before we confirm, we release the held amount.

5.4 After we confirm an order, you cannot change the product, the video type, or the selling-point scope. You cannot change other content you wrote in the order. To change these, place a new order.

5.5 If we cannot deliver a video that meets our quality standard, we tell you why. We refund that video to your Bloomday balance. If we offer a different way to make the video, we do this only with your agreement. If you do not agree, we refund the video.

5.6 Refunds go back to the source of the payment. Free credit that we gave you returns as free credit.

5.7 You cannot withdraw your Bloomday balance as cash, except where the law requires it. Free credit is not cash. You can use it only to order videos.

5.8 Except as this section or section 6 describes, or where the law requires, charges for delivered videos are not refundable.

6. Revisions and quality fixes

6.1 Each video includes one free preference change. A preference change is a change of style, pace or taste within the same order content. You can ask for it within 7 days after delivery. It counts as used when we deliver the changed video. If the change is cancelled before delivery, it does not count.

6.2 Further preference changes are not free by default. Contact our team.

6.3 A quality fix is a fix for an error on our side. Examples: wrong product or SKU, wrong appearance, clear caption or audio errors, or a video that does not follow your order. Quality fixes are free. They have no limit and no time window.

7. Analysis and improving our methods

7.1 With your production authorisation, we look at the content that your business accounts have already published publicly. We use it to make your videos and to analyse how the videos we made for you perform. We do not use the TikTok connection for this. Section 10 and our Privacy Policy describe what the TikTok connection does.

7.2 We use what we learn from your orders to improve how we make content. Your videos, scripts and account data are used only for your business. When we use a learning for other customers, we remove anything that identifies you, your products or your account. We do not share your videos, scripts or data with other customers.

7.3 De-identified learnings do not contain your data. We keep them after you delete your account.

7.4 If you withdraw an authorisation, we stop the uses that depend on it from that time.

8. Trying different expressions

8.1 Within the content of your order, we may try different ways to express it. Examples: the opening hook, the order of points, or which selling point to lead with when you chose "any confirmed selling point". We do this to find what works better for your business.

8.2 We do not change the product, the video type, the selling-point scope, or anything you specified. If you chose a reference video and marked the parts you like, every version keeps those parts. We do not change talking-head videos that follow your script.

8.3 Every version is a complete, best-effort video.

8.4 If you do not want us to try different expressions on an order, tell us before we confirm the order. You can write this in the order notes or email us.

9. Results and analysis

9.1 Each order includes one performance analysis of the videos in that order. We agree a data-check date with you. If no performance data is available on that date, we send a note that says what data is missing, and a review of the videos. The review is not based on performance data. Your analysis stays available: when you bring the data later, we complete it.

9.2 We do not promise views, followers, sales or any other result.

10. Publishing to TikTok and other connected platforms

10.1 You can connect a TikTok account, or an account on another platform, to Bloomday. You connect it through the sign-in page of that platform. You choose which permissions to give.

10.2 We publish a video only after you approve that video and the post settings for it. Post settings include the caption, who can view the post, and whether comments are on. We do not publish without your approval. We publish only to the account that you connected.

10.3 Before you approve a post, you must tell us if it promotes your own business or a third party. We show the disclosure options that the platform requires.

10.4 You are responsible for what you publish to your account. Your use of TikTok is also governed by the TikTok Terms of Service and Community Guidelines. Bloomday is not part of, and is not endorsed by, TikTok or any other platform.

10.5 A platform can limit or stop publishing at any time, for example because of daily limits or account settings. We cannot control this. If a post fails, we tell you.

10.6 You can disconnect an account at any time in Bloomday, or in the settings of the platform. When you disconnect, we stop publishing to the account and stop reading data from it.

11. AI-assisted content

11.1 We make videos with the help of AI tools. AI output can contain errors. Review each video before you publish or use it.

11.2 We label AI-generated content where the law or the rules of the platform require it.

12. Ownership of delivered videos

12.1 When you pay for a video, you own the delivered video, or you get a licence to use it with no time limit for any lawful purpose. This depends on the parts in it. Some parts, such as licensed music, stock footage or fonts, stay under the terms of their owners. We tell you if a part has a limit on use.

12.2 We keep the rights to our tools, methods, templates and de-identified learnings.

12.3 We do not show your videos to other customers or in our marketing without your permission.

13. Your rights under the law, and our liability

13.1 Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Other laws where you live can also give you rights that a contract cannot exclude. Nothing in these Terms excludes, restricts or changes those rights.

13.2 Subject to section 13.1, we provide Bloomday "as is". We do not give warranties that the law lets us exclude.

13.3 Subject to section 13.1, we are not liable for indirect or consequential loss. This includes loss of profit, revenue or data. We are also not liable for decisions that a platform makes about your account or posts.

13.4 Subject to section 13.1, our total liability to you is limited to the amount you paid us in the 12 months before the claim. Where the law lets us, our liability for a failure to meet a consumer guarantee is limited to supplying the service again, or paying the cost of supplying it again.

13.5 You indemnify us for claims by others that come from your materials, your product claims, or content you published, except to the extent that we caused the claim.

14. Suspension and termination

14.1 You can stop using Bloomday at any time. You can delete your account in Account settings → Data & account.

14.2 We can suspend or close your account if you break these Terms, or if the law requires us to. Unless the law stops us, we tell you why. If we close your account and you did not break these Terms, we refund your paid balance.

14.3 Sections 3.3, 7.3, 12, 13 and 16 continue after your account closes.

15. Changes to these Terms

We may update these Terms. If a change is material, we tell you in Bloomday or by email before it takes effect. The new Terms apply to orders that you place after that date. If you do not agree, stop using Bloomday before the change takes effect.

16. Governing law

The laws of New South Wales, Australia, govern these Terms. You and we agree to the non-exclusive jurisdiction of the courts of New South Wales.

17. Contact

Bloomday Technologies, Sydney, Australia. Email: bart@bloomday.io.